Due to the complexity and global nature of clients the customer found that at least 30% of case related communications were being conducted via mobile devices. Many cross border calls were using open telecommunications networks or ‘free’ consumer based smartphone apps.
The customer had legitimate concerns about the confidentiality of information communicated using smartphones and tablets. The growing use of employee owned devices in the workplace was a major concern for the company. Despite a published best practice on communication policy there was high awareness that an attack on these communication channels was likely and would undeniably have a hugely damaging impact on the company.